CREATE A TRAINING PLAN
Clients get both their first impression and final impression of your salon from the front desk staff, so you’ve got to do everything you can to bookend their experiences with positive interactions. Our staff should know each and every plan & policy. Training should be given to them on the regular basis so that they can entertain their clients confidently and give recommendations when necessary.
EQUIP YOUR TEAM WITH A SCRIPT
Everyone has a different definition of proper phone etiquette, so remove any ambiguity by providing front desk staff with a script. Our staff should talk politely with smiling gestures they should not get scripted all the time but key points should be explained clearly to them. Only real scripts can grab excellent opportunities for our business.
HARNESS CLIENT HISTORIES
A major step that our front desk should follow is to keep a proper record of our client histories. Their purchases, their taste & preferences all should be keep in mind. If something in past has not matched the taste of any customer so in future, it can be customized according to their needs. Even their valuable suggestions & feedback should be taken care of.
MOTIVATE BY SETTING GOALS
A positive motivation should always be given by setting few goals or targets in front of our team. This will enhance their performance and give them a boost to achieve their goals. Certain gifts can also be set. On achieving these goals like incentives, increments or gift vouchers. It will push them to work harder and increase retail sales.
Positive motivation always energizes the employee in a right direction. Positive motivators like incentives, gifts etc gives boosts to employees and also retain staff loyalty. If our staff hits the target on time then our part is to provide them with good incentives and should appreciate their good work.
HELP THEM TO DEAL IN DIFFICULT SITUATIONS
IT’S IMPOSSIBLE TO KEEP EACH & EVERY CLIENT HAPPY. SO WHEN A CLIENT IS NOT HAPPY WITH THE SERVICES OUR STAFF SHOULD KNOW HOW TO HANDLE THAT SITUATION. The goal isn’t necessarily for the front desk staff members to solve the problem, but you also don’t want them to make the situation worse by handling it incorrectly.